We value your time and ours. These guidelines keep things fair, protect availability, and help every guest enjoy a calm, premium experience.
Cancellations & rescheduling
To respect the time of all clients, cancellations or rescheduling require 24 hours notice.
Same-day changes
For same-day appointments, a minimum of 1 hour notice is required for cancellations or changes.
Deposits
Deposits are non-refundable for client-initiated cancellations. However, deposits may be applied toward future bookings where proper notice is given.
Rescheduling fee
A ₦10,000 rescheduling fee applies to any appointment changed with less than 24 hours notice.
Lateness
Arrivals 15 minutes or more past the appointment time will incur a ₦10,000 lateness fee, and service duration may be adjusted accordingly.
No-shows
Missed appointments (“no-shows”) will be charged in full. However, 50% of the deposit may be refunded or credited at the spa’s discretion.
These policies are in place to ensure fairness, availability, and the highest level of care for every guest. We appreciate your understanding.